 Elaborate the annual communication plan and its corresponding budget;  Maintain relationships with various public and private media;  Collect complaints of internal services on needs of public in terms of institution’s information;  Elaborate corresponding communications/messages based on targeted group and disseminate them via most appropriate media;  Develop communication methods and tools to be used;  Collect, compile and analyze the results of investigations and complaints received in the suggestions’ box and identify key ideas;  Collect and process information from users on their expectations, satisfactions, and type of disputes with the institution;  Provide advice and recommendations to improve the image and quality of the services delivered by the institution;  Write speeches, messages and press releases from the institution;  Organize interviews regarding the institution;  Cover hearings and press conference of the institution; and organize radio and television programs to disseminate the results of these events;  Write articles to be published in newspapers on the achievements of the institution.  Make regular critical analysis of publications in the media (national and international) about the institution and produce summarized technical notes for managers.  Take minutes of management meetings and communicate them to the staff;  Supervise the translation of key documents to be communicated to all staff.  Prepare and submit activity report to the immediate supervisor.  Perform any other task assigned by his/her supervisor related to his/her responsibilities.