Front Desk Operation Officer at Ministry Of Trade And Industry (MINICOM): (Deadline 28 January 2024)

Front Desk Operation Officer at Ministry Of Trade And Industry (MINICOM): (Deadline 28 January 2024)

Job responsibilities

– Examine incoming mails/couriers for completeness; – Answer inquiries about Services offered in MINICOM; – Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly; – Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking; – Troubleshoot customer issues over the phone; – Maintain a balance between institution policy and customer benefit in decision making; – Handle issues in the best interest of both customers and the institution.
Minimum qualifications
    • 1

      Advanced Diploma in Office Management

      0 Year of relevant experience

    • 2

      Bachelor’s Degree in Communication

      0 Year of relevant experience

    • 3

      Bachelor’s Degree in Public Relations

      0 Year of relevant experience

    • 4

      Bachelor’s Degree in Office Management

      0 Year of relevant experience

    • 5

      Advanced Diploma in Communication

      0 Year of relevant experience

    • 6

      Advanced Diploma in Public Relations

      0 Year of relevant experience

    • 7

      Advanced Diploma in Marketing

      0 Year of relevant experience

    • 8

      Advanced Diploma in Customer Relations

      0 Year of relevant experience

    • 9

      Bachelor’s Degree in Marketing

      0 Year of relevant experience

    • 10

      Bachelor’s Degree in Customer Relations

      0 Year of relevant experience

    • 11

      Bachelor’s Degree in Hospitality Management

      0 Year of relevant experience

  • 12

    Advanced Diploma( A1) in Hospitality Management

    0 Year of relevant experience

Required competencies and key technical skills

    • 1
      Resource management skills
    • 2
      Analytical skills
    • 3
      Problem solving skills
    • 4
      Decision making skills
    • 5
      Time management skills
    • 6
      Risk management skills
    • 7
      Results oriented
    • 8
      Digital literacy skills
    • 9
      Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
  • 10
    Knowledge of customer service practices

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