At MTN Rwandacell, we are not just an organization, we are purpose-led and value-driven. Understanding our people’s needs and aspirations is the key to creating work experiences that delight you daily at work. Our commitment to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life is what sets us apart.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be, it is in our DNA.

As an organization, we are on a mission to create an exciting and rewarding place to work. We want our people to be themselves, thrive in a positive environment, and ignite their full potential. We believe in building a workplace based on relationships and achieving a purpose bigger than ours. This is the experience we want you to have with us.

Our commitments go beyond an organizational promise. Our leadership and managerial ethos involve meaningfully partnering with our employees, customers, and stakeholders with a vision to realize our shared goals.

We are delighted you are considering us as your career partner to make a mark in the world. We look forward to your application. Therefore, we are hiring a highly skilled and self-motivated candidate for the IT Department position listed below, both internally and externally.

A Chief Information Officer (CIO) who is both experienced and visionary is required to oversee our technology strategy and IT operations, thereby fostering innovation and digital transformation. As CIO, you will be pivotal in enhancing our network infrastructure, ensuring cybersecurity, and delivering exceptional customer experiences through advanced technology solutions.

Key Performance Areas

• Develop and execute the company’s IT strategy to support business growth.
• Oversee IT operations, ensuring high performance, security, and reliability.
• Lead the adoption of emerging technologies to optimize network performance and services.
• Manage cybersecurity programs and ensure compliance with telecom regulations.
• Drive digital transformation initiatives to enhance customer engagement and operational efficiency.
• Foster strategic partnerships with vendors and technology providers.
• Build and mentor a high-performing IT team, promoting a culture of innovation and collaboration.

• Develop and implement the telecom operator’s IT and digital transformation strategy to support business objectives.
• Drive innovation by identifying and adopting emerging technologies like AI, IoT, cloud computing, and 5G to enhance network performance and customer experience.
• Collaborate with the CTO and other departments to align IT initiatives with overall business and technical infrastructure goals.

• Oversee the design, deployment, and maintenance of the company’s IT systems, applications, and infrastructure to ensure high availability, scalability, and security.
• Lead the modernization of legacy systems, ensuring seamless integration with new technologies and business processes.

• Establish a robust data management framework to improve decision-making through advanced analytics and actionable insights.
• Drive the development of customer data platforms and tools to enhance customer segmentation, predictive analytics, and personalized services.

• Lead the company’s cybersecurity strategy, ensuring systems and customer data are protected from evolving threats.
• Implement policies and controls to maintain compliance with telecom regulations and industry standards.
• Develop and test disaster recovery and business continuity plans to safeguard operations.

• Spearheaded digital transformation initiatives that optimize processes, reduce costs, and improve customer engagement.
• Leverage technology to enhance the customer experience, such as through self-service portals, AI-driven chatbots, and omnichannel support platforms.

• Manage relationships with IT vendors, service providers, and technology partners to ensure cost-effective and high-quality delivery.
• Collaborate with business units and executive leadership to align IT projects with organizational goals.

• Build and lead a high-performing IT team, fostering a culture of innovation, collaboration, and accountability.
• Invest in upskilling employees to adapt to new technologies and methodologies, ensuring readiness for future challenges.

• Develop and manage the IT budget, ensuring optimal allocation of resources to support strategic initiatives.
• Deliver measurable ROI on technology investments by prioritizing projects that drive growth and efficiency.

• Ensure IT systems and processes adhere to telecom regulatory requirements, including data privacy laws and network security standards.
• Develop governance frameworks for IT operations, ensuring alignment with corporate policies and strategic objectives.

• Explore and foster partnerships with technology innovators to leverage industry advancements.
• Act as a thought leader, representing the telecom operator in industry forums and building relationships with stakeholders to maintain a competitive edge.

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of notified academic credentials no later than 11^th Dec 2024. MTN Website portal: https://www.mtn.co.rw/careers/

We strongly encourage applications from women and/or individuals with disabilities.

Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful. If you encounter any issues when completing the application, reach out to Alozius.Mutamba@mtn.com (+250788319965)

At MTN Rwandacell Plc, we are committed to safeguarding your data privacy. For more information, visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/