Call Center Operator at Ombudsman office: (Deadline 15 January 2025)
Job responsibilities
• Answer calls from clients and address their needs, complaints, or other issues or services; • Respond efficiently and accurately to callers, clarify information, explain possible solutions, and ensure that clients feel supported and valued; • Utilize software, databases and tools appropriately; • Propose recommendations for products or services that may better suit client needs; • Adhere to policies and procedures related to call center management; • Produce reports of activities; • Manage equipment and materials put at his/her disposal; • Perform any other duties assigned by the supervisor.
Qualifications
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1Bachelor’s Degree in Public Administration
0 Year of relevant experience
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2Bachelor’s Degree in Administrative Sciences
0 Year of relevant experience
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3Bachelor’s Degree in Sociology
0 Year of relevant experience
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4Bachelor’s Degree in Management
0 Year of relevant experience
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5Bachelor’s Degree in Communication
0 Year of relevant experience
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6Bachelor’s Degree in Journalism
0 Year of relevant experience
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7Bachelor’s Degree in Law
0 Year of relevant experience
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8Bachelor’s Degree in Development Studies
0 Year of relevant experience
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9Bachelor’s Degree in History
0 Year of relevant experience
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10Bachelor’s Degree in Social Work
0 Year of relevant experience
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11Bachelor’s Degree in Political Sciences
0 Year of relevant experience
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12Bachelor’s Degree in Education Sciences
0 Year of relevant experience
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13Bachelor’s Degree in Business Administration
0 Year of relevant experience
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14Bachelor’s degree in Social Studies
0 Year of relevant experience
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15Bachelor’s Degree in Media Studies
0 Year of relevant experience
Required competencies and key technical skills
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1Resource management skills
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2Analytical skills
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3Problem solving skills
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4Decision making skills
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5Time management skills
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6Risk management skills
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7Results oriented
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8Digital literacy skills
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9Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
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10Communication skills
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11Interpersonal skills
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12Organizational Skills
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13Team working Skills
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14Reporting and writing skills
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15Collaboration skills
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