Founded in 2006, One Acre Fund equips more than 4 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa’s farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase her income and assets on supported land by more than 40 percent, while permanently improving her climate resilience. This is all made possible by our team of 8,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.

Our Rwanda program, founded in 2007, operates under the local brand Tubura. We have more than 3,200 staff located in all four Rwanda provinces and Kigali. Together, we directly serve more than 790,000 farmers. To learn more about our work, look at our Rwanda program blog for more information.

About the Role

You will provide Tubura clients with great customer service, ensuring compliance with government regulations and internal policy, and assisting the TUBURA Systems and Field Divisions in identifying and correcting data errors.  You will be a part of the Field Data Verification Team in the Business Operations team and will report directly to the Field data Verification Coordinator. This role is based in Rubengera HQ and is hybrid Office and Field based.

Responsibilities

• Conduct phone investigations and manage Appsheet.TMS and physical stocks reconciliation and inventory management follow ups.
• Draft weekly investigation reports and collate all data collected in the field for presentation to team management.
• Coordinate weekly field works travel plans with your manager and maintain detailed records of travel and expenses.
• Conduct field visits to meet TUBURA clients and Field Team, scheduling meetings and conducting interviews with clients and staff.
• Maintain Google sheets with client data, perform data analysis, and ensure clients privacy and data confidentiality.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 1+ years of experience working at the field and with clients.
• Perform investigative calls to gather accurate information related to client claims, fraud detection, and stock discrepancies, documenting all findings thoroughly.
• Carry out Appsheet, TMS and Physical stock reconciliation to ensure data accuracy across platforms and stock adjustments.
• Draft comprehensive weekly investigation reports, summarizing key findings and insights for the FDV team and upper management, maintaining consistency and accuracy.
• Collect and accurately record all data from field investigations, collate this information, and present it to your manager in a structured and clear format.
• Collaborate with your manager to organize weekly field travel schedules for field visits, ensuring alignment with team goals and providing detailed travel records.
• Conduct field visits to meet with TUBURA clients and Field Team members, coordinate schedules, and conduct thorough interviews to gather insights on client data and compliance with internal policies.
• Uphold strict privacy standards for client’s data, implementing protocols to ensure data confidentiality and secure handling of sensitive information.
• Have proficiency in Kinyarwanda and English.

Preferred Start Date

As soon as possible

Job Location

Rubengera, Rwanda

Benefits

Health insurance, paid time off

Eligibility

This role is only open to citizens or permanent residents of Rwanda

Application Deadline

10 April 2025. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

Application Link

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.