1. Manage Campus/College residential facilities  Provide support and guidance to students regarding housing policies, procedures, and resources  Assist with room assignments, check-ins, and check-outs, ensuring all processes run smoothly  Gather feedback from residents regarding their living experience and suggest improvements based on their input.  Participate in a rotating duty schedule during weeknights, weekends, and holidays  Maintain high levels of customer service  Provide front-line advice and assistance to new and existing student tenants on a wide range of issues relating to student residential facilities  Assist with the integration of student tenants into their new community and the promotion of Residence Life events  Assist in the process of payment of rent and maintaining accurate records of utility charges 2. Monitor the cleaning and security of the students residents  Ensure that residential facilities are safe, clean, and well-maintained  Report maintenance issues and collaborate with facilities management to address concerns promptly  Report emergencies and life threatening situations to appropriate College/Campus personnel  Encourage students to take responsibility for the cleanliness and maintenance of the residence  Coordinate conflict resolution efforts and the housing relocation process  Collaborate with college security guards to maintain safety procedures  Make recommendations on innovative improvements to the quality of student services for residential students  Assist in the overall property management of the building including security systems, access door entry systems, CCTV to ensure the smooth running of the building  Monitor the cleaning of the sites to ensure contract compliance of external cleaning company  Perform nightly rounds while on duty to ensure safety of all residents, and working order of all facilities and amenities in Student Housing  Ensure no illegal activities are held involving students or staff in the hostel premises  Ensure the hostel environment is academically conducive, socially healthy and disciplined  Take appropriate action against the misbehavior and disciplinary issues of the students Other requirements 1. Experience in student housing and residence life is an added value 2. ICT Literacy in MS word, excel ,Power point and Internet is an added value 3 .Fluent in Kinyarwanda, English and/ or French; knowledge of all is an added value