Job responsibilities
1. Ensuring timely guidance of NIDA visitors: Guide visitors efficiently to their intended destinations; Deliver exceptional customer service and support; Manage visitor access through secure badge issuance while maintaining vigilant observation of premises security. 2. Providing comprehensive orientation and guidance to all visitors/customers Maintain clear and professional communication with all visitors/customers; Address visitor and customer enquiries promptly and accurately; Document and track customer feedback through systematic record-keeping; Ensure feedback collection points are properly maintained across all NIDA locations; Process all customer feedback and enquiries through appropriate supervisory channels for analysis and response; Efficiently manage incoming NIDA courrier and route to relevant departments 3. Ensure that NIDA‘s lobby remains organized at all times Follow up with relevant units to ensure all necessary information and support are provided to keep the reception areas updated.
Qualifications
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1Advanced Diploma in Office Management
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2Bachelor’s Degree in Communication
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3Bachelor’s Degree in Office Management
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4Advanced Diploma in Communication
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5Advanced Diploma in Public Relations
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6Advanced Diploma in Marketing
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7Advanced Diploma in Customer Relations
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8Advanced Diploma in Linguistics and Literature
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9Bachelor’s Degree in Customer Relations10Bachelor’s degree in Marketing
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11Bachelor’s degree in Public Relations
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12Bachelor’s degree in Linguistics and Literature
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13Bachelor’s Degree in Translation and Interpretation Studies
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14Bachelor’s Degree in Hospitality Management
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15Advanced Diploma( A1) in Translation or Interpretation
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16Advanced Diploma in Hospitality Management
Required competencies and key technical skills
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1Resource management skills
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2Problem solving skills
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3Decision making skills
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4Time management skills
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5Risk management skills
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6Results oriented
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7Digital literacy skills
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8Knowledge of customer service practices
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9Fluent in Kinyarwanda, English and/or French. Knowledge of all is an advantage
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10Analytical skills;
